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NZ local supplier of best home decor in the world

Shipping Policy

Most orders ship within 48 hours, Monday through Friday. Please allow 1 to 4 business days for delivery. You will receive a shipping confirmation with a tracking number when your items are shipped.

Orders shipping to all NZ addresses are sent via Fastway Courier. Please select your choose during check-out.

Note: Fastway cannot delivery to P.O. Boxes and most of the parcels are signature required, so please always use a physical mailing address.

Order tracking

You will receive an order confirmation once your order is placed. When your order ships, you will revive another shipment confirmation e-mail with FASTWAY delivery tracking number. You can then log onto http://www.fastway.co.nz/6TrackTrace.html to track your order delivery detail.

Return Policy

If you are not satisfied with an item that you have ordered, please contact us within 14 days of the date of your original purchase from our website, and we will issue you a Return Authorization Code and supply a return address.

A credit will be issued once the item is received and inspected. Please note the following policies:

Credit will not be given for products returned without a Return Authorization Code . Items will be considered purchased and will be returned at your expense.

Custom items are not returnable.

Returns will incur a 20% restocking fee.

Any returned items must be in original condition, unused and in original packaging together with any accessories if included.

Returned credit will be original purchase value minus original shipping cost.

Defective or Damaged Merchandise

VONO will replace merchandise due to manufacturing defects or shipping damage within 30 days of the date of purchase. You must follow the Return process above to request replacement merchandise. There is no restocking fee for defective or damaged merchandise.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (such as our courier company) may get access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy you may contact us.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.